FAQs

When will new work become available?

My production speed varies which makes release timing difficult to anticipate, typically I have new work for release every 8-10 weeks. The best way to stay up to date on the current status of online and local sales is to sign up for my newsletter and/or follow @fromhandsof.sjr on Instagram. All news relating to new work, shop updates, and markets will be made available via these platforms

Can I reserve a piece or pre-order something I’ve seen you make?

Out of fairness I will not be setting aside work for individuals or taking pre-orders for pieces when they are unavailable. Due to the nature of ceramics, it is difficult to ensure a piece will end up how anticipated. Made-to-order pieces are unfeasible for me and are not a sale format I wish to pursue.

Do you do customs/wholesale/consignment sales?

Unfortunately, I do not accept custom requests or supply work to retail locations under wholesale or consignment partnerships. This is simply a time constraint and a personal limit as any time I have outside regular production I want to spend developing new ideas and fresh products!

Will (x) be available again?

While there are some items that I consider staples (my luminaries, for example) most of my work is in flux - I enjoy the freedom to make and develop as an artist which means I can never guarantee I will be making more of any given piece. That being said, I’m enjoying my current line-up of work and one can expect similar items to be returning for the foreseeable future.

Do you ship internationally?

With the temporary exclusion of the UK given recent tax stipulations - yes! I have shipped world-wide and find pieces that have a great journey ahead of them extra special and a dear compliment - I package all orders with great care and am willing to work with you to make sure the piece gets to you, wherever you are!

I’m local, can I pick up my order from you?

Of course! All local folks are welcome to use the code YYCPICKUP to cancel shipping fees if they wish to pick their purchase up at Workshop Studios in Inglewood, Calgary. Details will be provided when items are ready to collect.